Practices
Services
Each practice starts from a disconnect, then the way through it, then a result a team can run.
Industry
- Distribution and CPG warehousing
Warehouse automation
- Problem
- Enterprise software and the floor can both look healthy while the handoff between them loses priority, confirmation, or inventory state.
- Approach
- Map the messages and states across enterprise software, warehouse management, warehouse control, and the equipment before the interface is built.
- Outcome
- A handoff a supervisor can trace, with exceptions that wait in a queue instead of vanishing between layers.
Use cases
- Host interface: orders down, confirmations up, exception queues
- Floor signals: scanner events, divert confirms, conveyor state
- Inventory match: location state, quantity holds, cycle-count flags
- Cutover: message map, staged tests, rollback path
Who it helps
Operations
- Exceptions stay visible on the shift.
- A stalled handoff has a queue.
IT
- Interfaces are named before they are built.
- Tests move from the bench to the site in stages.
Owner
- The rollout reads the same way at each site.
- Vendors stay visible in the handoff.
How we work
Discover interfaces
Read the systems, the equipment, and the handoffs that already exist.
Map messages and states
Name what moves, what comes back, and what an exception is.
Emulate before the site
Exercise the interface before it touches the floor.
Staged test
Move from a unit check to an integration check to a site check.
Cutover with rollback
Plan the change and the way back.
Hypercare
Stay with the handoff while the floor settles.
Protocols
- REST
- SOAP
- flat-file/SFTP
- WCS/PLC handoffs
Web development
- Problem
- A site that cannot explain the work, take a payment, or stay quick sends the operation back to email.
- Approach
- Shape the pages around the job, then build them on Next.js, Supabase, and Vercel, with payments when the product needs them.
- Outcome
- A site the team can launch and keep, with access, content, and checkout lined up to the work.
Use cases
- Public site: pages, metadata, launch checklist
- Checkout: cart, payment, receipt
- Accounts: sign-in, roles, admin view
- Care: content edits, incident notes, small fixes
Who it helps
Owner
- The site can explain the work and take the next step.
- Launch follows a checklist.
Operator
- Day-to-day edits stay in reach.
- The interface matches the job.
IT
- Auth, data, and hosting sit on a stack you can inspect.
- Payments are included only when the product needs them.
How we work
Discovery
Name the job the site has to do, and what is in the way.
Structure and interface
Set the pages and the paths around that job.
Build
Build on Next.js, Supabase, and Vercel, with Stripe when a payment is part of the job.
Launch checklist
Check metadata, access, speed, and the way in.
Care plan
Leave a way to edit, watch, and make small fixes.
Stack
- Next.js
- Supabase
- Vercel
- Stripe
Agentic AI
- Problem
- An agent that can reach business systems is only useful when a person can see the step, stop it, and own the decision.
- Approach
- Choose one workflow, audit the data and access it needs, and keep a human approval gate on any change to a record.
- Outcome
- A path an operator can follow from request to result, expanded only after that path is trusted.
Use cases
- Inbox triage: read, draft, approval before send
- Quote draft: request in, draft out, person approves
- Record lookup: existing software, cited fields, no silent writes
- Handoff log: request, decision, result
Who it helps
Operator
- The agent prepares the step.
- A person sends it.
IT
- Access is named before the agent runs.
- A write waits for approval.
Owner
- One workflow is trusted before another starts.
- The path from request to result stays readable.
How we work
Pick one workflow
Name a single path before anything is wired.
Audit data and access
List what it may read, and what it must not change alone.
Agent with approval
A person sees the step and owns the decision.
Review the path
The handoff from request to result stays readable.
Expand when trusted
A further workflow waits until this path is trusted.
Bounds
- Human approval
- Existing software
- REST